Questions.
Answered.
Everything you need to master the Triple Cross-Check system.
Getting Started
Is TriAstra free?
Yes! Basic chart generation and daily reports are free forever. Premium features include:
- Unlimited Astra AI consultations
- Detailed compatibility reports
- Transit forecasts and timing advice
- Multiple profile slots
What birth information do I need?
For the most accurate reading, you'll need:
Don't know your exact time? See our answer below about approximate birth times.
I don't know my exact birth time. Can I still use TriAstra?
Yes! You can set it to noon (12:00 PM) as a default. Here's what to expect:
Pro tip: Check your birth certificate, hospital records, or ask family members for the most accurate time.
The Three Systems
Why combine three astrological systems?
Each system has unique strengths and blind spots:
When all three agree, you can trust the insight. When they differ, TriAstra shows you why.
Why do my Western and Saju results sometimes differ?
This is completely normal and actually valuable! Here's why:
- Western astrology focuses on your internal psychology — how you feel and think
- Saju addresses environmental timing — external opportunities and challenges
- Vedic astrology reveals karmic patterns — deeper soul lessons
The Lucky Meter synthesizes these perspectives using context-aware weighting.
Learn how it works →Is TriAstra religious?
No. TriAstra is an analytical tool, not a religious practice.
- Built on astronomical data from Swiss Ephemeris (NASA JPL precision)
- Uses statistical algorithms for pattern recognition
- Not affiliated with any religion or spiritual movement
Think of it as a sophisticated self-reflection tool that uses celestial patterns as a framework for insight.
Technical & Accuracy
How accurate are the calculations?
TriAstra uses the Swiss Ephemeris — the gold standard for astronomical calculations:
- Proper timezone and daylight saving time handling
- True solar time correction for Saju calculations
Which house system does TriAstra use?
We use system-appropriate defaults:
Is my birth data secure? Encrypted
Yes, absolutely. Your privacy is our priority:
Astra AI
What is Astra?
Astra is your personal AI astrology consultant. Unlike generic chatbots, Astra:
How do Astra tokens work?
Tokens are used for Astra AI consultations:
Each meaningful exchange typically uses 1 token. Complex multi-part questions may use more.
Billing & Account
How do I cancel my subscription?
You can cancel anytime — no hassle, no questions asked:
You'll keep premium access until your current billing period ends.
Can I get a refund? 7-Day Guarantee
We offer a 7-day money-back guarantee on new subscriptions. For refunds:
- App Store: Request through Apple
- Google Play: Request through Google Play
- Web: Email support@triastra.ai
How do I delete my account?
You can delete your account and all associated data at any time:
- In-app: Settings → Account → Delete Account
- Or email support@triastra.ai
Warning: This action is permanent. All your charts, consultations, and profile data will be erased.
Still have questions?
Our support team is ready to help you master the cosmos.