Privacy Policy

1. Introduction

TriAstra ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (the "Service").

We understand that astrological birth data is deeply personal. This policy describes our practices regarding this sensitive information and your rights to control it.

2. Information We Collect

2.1 Birth Data

To generate accurate astrological charts, we collect:

• Date of birth
• Time of birth (optional but recommended for accuracy)
• Place of birth (city and country)
• Geographic coordinates (automatically derived from place of birth)

2.2 Account Information

• Email address
• Name (optional)
• Profile preferences
• Account credentials (securely hashed)

2.3 Usage Data

• Device information (type, operating system, unique device identifiers)
• Log data (IP address, browser type, pages visited, time stamps)
• Feature usage patterns
• Astra AI conversation history
• Crash reports and performance analytics

2.4 Payment Information

Payment transactions are processed through third-party payment providers (Apple App Store, Google Play Store, Stripe). We do not store your full credit card information. We receive only transaction confirmations and subscription status.

3. How We Use Your Information

We use the collected information for the following purposes:

• Chart Calculation: Generate precise Western, Vedic, and Saju astrological charts
• AI Interpretation: Provide personalized insights through Astra
• Service Improvement: Analyze usage patterns to enhance features and user experience
• Communication: Send service updates, security alerts, and support messages
• Account Management: Maintain your account and subscription status
• Fraud Prevention: Detect and prevent unauthorized access or abuse
• Legal Compliance: Comply with applicable laws and regulations

4. Data Storage and Security

While we implement industry-standard security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but continuously work to protect your information.

5. Third-Party Services

We use the following third-party services that may collect or process your data:

• Payment Processors: Apple App Store, Google Play Store, Stripe
• Cloud Infrastructure: Google Cloud Platform
• AI Services: OpenAI (for Astra interpretations)
• Analytics: Anonymous usage analytics for service improvement
• Maps and Geocoding: For accurate birth location data

These third parties have their own privacy policies. We encourage you to review them.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and associated data
• Export: Download your birth charts and data in a portable format
• Opt-out: Unsubscribe from marketing communications
• Restriction: Limit how we process your data
• Objection: Object to certain types of data processing

To exercise these rights, contact us at admin@triastra.ai. We will respond within 30 days.

7. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. If you delete your account, we will delete or anonymize your data within 90 days, except where we are required to retain it for legal compliance, fraud prevention, or legitimate business purposes.

8. Children's Privacy

Our Service is not intended for children under 13 years of age (or 16 in the European Union). We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal data, please contact us, and we will delete it.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

10. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell your data)
• Right to non-discrimination for exercising your privacy rights

11. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including the right to access, rectification, erasure, restriction, data portability, and objection to processing. You also have the right to lodge a complaint with a supervisory authority.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through a notice in the Service. Your continued use of the Service after changes become effective constitutes acceptance of the updated policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: admin@triastra.ai
Website: https://triastra.ai